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  • 14 dagen bedenktijd

Unique Spanish hanging flower pots

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Frequently asked questions


1. Ordering

1.1 Help to place an order

We are happy for you to assist you with your order.
For any question whatsoever, you can call us on + 31 (0) 599 858878.
Available monday-friday between 10:00 and 19:00.

You can reach us by email at [email protected]
Usually you will receive a reply within 24 hours.

Finally, you can also use the form on this page to the right side to ask your question.

1.2 Minimum or maximum order amount

No, there is no minimum nor maximum order amount on www.hangpot.nl

1.3 Combination of orders

After placing your orders, we regret that they cannot be combined any more. Of course you can always contact us via email [email protected] to see what is possible to arrange manually.

1.4 Cancellation of orders

It is not always possible to cancel your order. Kindly contact us to discuss the possibilities.

1.5 Confirmations and invoices

We always send you a confirmation and an invoice if you place an order. If you unfortunately do not receive it, please contact us at [email protected]

1.6 Registration on the site

No, registration is not required to become a customer. Only if you wish so,  you can create an account so you can check out faster. You will then also be able to save multiple addresses, view and track your orders, and more, but this is not mandatory.

2. Payment

2.1 Payment methods

We offer a choice of the following payment methods: 
- By bank transfer. There's no extra charge. Our bank account is NL59INGB0006200362, Petsonline, Stadskanaal.
- By Ideal. You pay online by iDEAL (possible with almost all Dutch banks). There's no extra charge.
- Mr. Cash. 
- Credit Cards: Visa, Master Card and American Express.
- Sofort Banking
- Maestro.

2.2 iDeal payment

DEAL is a safe form of internet banking where you are directed to the internet site of your bank during checkout.  In our checkout process you indicate to pay by iDeal.  In the familiar internet banking site of your own bank, you can pay your order safely. The payment details are already filled in for you. After you have received confirmation from your bank, you return to our website and you will receive a confirmation of your order. Since the iDEAL payment is processed immediately, the payment is immediately visible on your billing statement.

2.3 Payment by bank transfer

Yes, you can just pay in advance by bank transfer. Your invoice contains all necessary data such as invoice number, amount and our bank details. Below they are listed again: ING Bank, NL59INGB0006300362, BIC: INGBNL2A Petsonline, Stadskanaal.
Once we receive your payment on our bankaccount, we will ship your order.

2.4 VAT

Our published prices are inclusive of VAT.

3. Contact

3.1 Contact details

Hangpot.nl, part of Petsonline V.O.F. 
Handelsstraat 40
9501 EV Stadskanaal

Phone: + 31 (0) 599 858878

Email: [email protected]

Opening hours: Monday-Friday 10:00-18:00

4. Complaints

4.1 How to file a complaint

Kindly send us a full and clear description of your complaint in writing, by post or by email.

Please include a picture, if possible.

We will always acknowledge receipt of your complaint and will respond to this within 14 days.

5. Returns

5.1 How to return a product

Upon receipt of your product, you have 14 days to return it to us without giving any reasons (Article 6 of the General Conditions). Kindly inform us by email: [email protected]
The cost of the return shipment are paid by the consumer.

5.2 Return Shipping Address

Please send your return item to:

Petsonline V.O.F.
Handelsstraat 40
9501 EV Stadskanaal

5.3 Refunds

After receipt of your returned goods, we will first check the returned goods for damages etc. We expect from you that the product and all accessories will be returned in the original packaging as much as reasonably possible,
We will refund you within 30 days.

5.4 Return shipping costs

For a return you always pay yourself the shipping costs for the return shipment.

6. Shipping and shipping costs

6.1 Shipping of orders

If the product is on stock, it will be shipped within 1 to 2 business days. We ship by PostNL who will deliver the package within 24 hours (Netherlands) on Tuesday to Saturday. You will receive the tracking code once your package is shipped so you can track the shipment. If a different method of shipping is used, we will contact you by email.

6.2 Shipping Costs

Shipping costs

Netherlands

The shipping costs for delivery within the Netherlands are € 4,95.

PostNL shipmentYour order will be shipped via PostNL as a package, you will automatically receive a Track & Trace code once the parcel has been delivered to PostNL by us. PostNL delivers on Tuesday to Saturday.

Belgium & Luxemburg

The shipping costs for delivery to Belgium and Luxemburg are € 6,95.

PostNL shipmentYour order will be shipped via PostNL as a package, you will automatically receive a Track & Trace code once the parcel has been delivered to PostNL by us. PostNL delivers on Monday to Friday.

Other countries

Europe : we ship to all countries in Europe. The shippingcosts can be calculated in the shopping cart where the actual shipping options will be shown on the basis of your order and the delivery address.

Country EUShipping Costs
 (in Euro incl. VAT)
Austria14
Bulgaria28
Croatia30
Cyprus27
Czech Republic17
Denmark14
Estonia28
Finland30
France14
Germany8
Greece29
Ireland19
Italy15
Latvia28
Lithuania28
Malta27
Monaco15
Poland19
Portugal19
Rumania28
Slovakia17
Slovenia19
Spain15
Sweden19
United Kingdom12
  
CountriesShipping Costs
Rest of the world(in Euro)
  
Croatia30
Cyprus27
Ireland19
Malta27
Norway29
Russia35
South Africa28
Switzerland28
United States28

 

Attention ! All shipping prices are based on shipment in 1 box. In case the order must be shipped in several boxes, we will contact you to discuss the options.

Max. weigth for EU countries: 23 kgs. Max. dimensions : 100 x 70 x 58 cm.

Max weigth for ROW countries : 2 kgs. Max. dimensions: 100 x 50 x 50 cm.  In case the order is heavier, we will contact you to discuss options. Larger boxes cannot be shipped. The shipping costs do not include possible clearance costs, duties, VAT, custom fees that might occur for shipping outside the EU. 

Country not listed here ? please contact us per email at [email protected] so that we can make you an offer.

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